(4.0 / 5)1964+ Ratings

Keyway Reviews

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Overall Rating

4.0
2 Reviews
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About Keyway

Keywaydesigns.com is a boutique manufacturer and designer of premium goods, specializing in leather, wood, and metal products. The company is based in Toronto, Ontario, Canada, and sources materials globally for its "Outfitters" collection. The mission is to be the best boutique iPhone case manufacturer, focusing on quality, aesthetics, and customer service. The product range includes iPhone cases, enamel & wood pins, solid colognes, hand-poured soy candles, hand-painted enamel mugs, apparel, notebooks, blankets, playing cards, lake signs, puzzles & games, keychains, grooming products, and handmade camera straps. The emphasis is on providing a unique Keyway experience, combining form and function in their offerings.

Customer ratings by feature

  • Customer Service
    5.0
  • Return Policy
    4.0

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Keyway Customer Reviews (2)

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Riley Webb
Riley Webb
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Feb 13, 2023
Elísabet Bragadóttir
Elísabet Bragadóttir
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Feb 9, 2023

Keyway Customer’s Q&A

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Keyway FAQs

FAQ

About Keywaydesigns.com Prices and Cost?

Keywaydesigns.com specializes in handmade leather and wood iPhone cases, with a focus on unique design and quality. Customers have praised the case design and quality, noting the sleek, tight fit without extra bulk. The products are crafted by artisans in Canada, the USA, and globally, aiming to offer a blend of aesthetics and protection. The website mentions free shipping on orders over $100 CAD, indicating a price point that suggests premium goods. The company has served over 100,000 customers since 2012, which speaks to its reputation and customer satisfaction. The emphasis is on providing a product that is more than just functional; it's a statement of individuality and self-expression.

FAQ

Keywaydesigns.com Return Policy?

Keywaydesigns.com has a comprehensive return and refund policy that ensures customer satisfaction. Customers unsatisfied with their purchase within the first 14 days of receiving it may return it for a full refund. The company also offers a 100% money-back guarantee against defects in workmanship within 14 days of purchase. For cases damaged within 60 days of purchase, the Keyway Replacement Program offers a 50% discount off the current retail price of a replacement. However, this program is limited to once per original purchase. Custom items and sale items are final sales and may only be exchanged if defective. Customers are responsible for their own shipping costs for returns, which are non-refundable. The time for an exchanged product to reach the customer may vary depending on location.

Regarding the shipping policy, orders are shipped out within 2-3 days after receipt. Shipping times and fees vary by zone, and all prices are in Canadian Dollars. The company uses Canada Post, USPS, and Globegistics for shipping. Additional charges such as taxes, duties, and customs charges may apply depending on the destination country. A tracking number is provided in the shipping confirmation email. If a shipment takes longer than the estimated time, customers can contact the company for a solution. For orders over $100 CAD, shipping is free.

FAQ

Can I get a tracking number for my shipment?

Yes, you will receive a tracking number in the "Shipping Confirmation" email.
FAQ

What should I do if I notice that I entered the wrong address after receiving a shipping confirmation email?

Once you receive the shipping notification, the package has already left the Keyway warehouse and the address details can't be modified.
FAQ

What should I do if I damaged my Keyway case?

If a case gets damaged within 60 days of purchase, Keyway will offer a 50% discount on the current retail price of a replacement.
FAQ

How do I arrange a return or a refund at Keyway?

If a customer is not satisfied with their Keyway purchase within the first 14 days of receiving it, they can return it for a full refund.
FAQ

How long does it take to ship my Keyway order?

Keyway dispatches packages within 1-3 days of order placement.

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